Frequently Asked Questions:

The Sip Sling

How does the hydration system work?

It's simple.  

 

Fill the 1L hydration bladder with water, slide the top securely closed and place it into the dedicated hydration compartment.  Secure it using the internal straps.

 

Feed the drinking tube through the opening and along the shoulder strap, then connect it to the bladder by pushing it into the port until you hear a click. 

 

Once you're waring the Sip Sling, the mouth piece sits within easy reach - so when you're thirsty, just grab, sip and keep moving.  

Can I use the Sip Sling for running and hiking?

The Sip Sling is designed for walking rather than running, so we do not recommend it as a running hydration pack.  

 

For hiking, absolutely.  It's a great option for shorter hikes and day walks.  For longer adventures, we recommend choosing routes where you'll have access to safe drinking water along the way so you can refill the 1L bladder when needed. 

 

Always make sure you're carrying enough water for your route and conditions.  

 

Is the hydration bladder BPA-free?

Yes!  Our 1L hydration bladder is BPA-free and made from food grade TPU - a flexible, durable material designed for safely carrying your water. 

Will the bladder leak inside the bag?

It shouldn't!  The bladder is designed to be leak-resistant when properly sealed, connected, secured with the velcro straps, and it sits in it's own seperate compartment away from your everyday essentials.  Just make sure everything is securely closed and connected before you head out.

Is the Sip Sling comfortable when the bladder is full?

It was designed to carry your water and everyday essentials hands-free, with an adjustable crossbody strap so you can find a comfortable fit.  

 

Just remember that 1L of water weighs around 1kg, so you'll naturally notice a little extra weight when the bladder is completely full.  

Care & Usage

How do I clean the hydration bladder?

We recommend rinsing the bladder and drinking tube after each use and giving the system a thorough clean regularly. 

 

Use warm water and mild dish soap to clean the inside of the bladder.  The drinking tube can be cleansed using a hydration system tube cleaning brush.  

Rinse everything thoroughly to remove any soap residue.  

 

If you've had anything other than plain water, clean the hydration system as soon as possible after use.

 

Avoid harsh chemicals, bleach, abrasive cleaners unless specifically recommended for hydration systems.

 

Please see the diagram below for Step by Step instructions.

 

How should I dry and store the hydration system?

After cleaning, leave the bladder open to air dry completely before storing it.  Make sure the tube, mouthpiece and other components are also dry to help prevent unwanted odours and build-up.

 

We recommend drying the bladder upside down with the opening facing down, using an eggbeater or similar utensil to gently prop it open and allow air to circulate inside. 

 

Once completely dry, store bladder propped open to maintain airflow.  The slider can be placed inside the bladder to keep the opening apart during storage.  


Keep the hydration system somewhere cool, dry and out of direct sunlight.

 

Never store the bladder while it's still damp or contains water.

 

Can I freeze the hydration bladder or fill it with hot water?

We do not recommend exposing the hydration system to extreme temperatures.  

 

Do not fill the bladder with boiling water or place it in the freezer, as extreme heat or cold may damage the bladder, seals, tubing or other components and could increase the risk of leaking. 

Can I leave my Sip Sling in the car or in hot environments?

We do not recommend it.

 

Avoid leaving the Sip Sling or hydration system in a hot car, direct sunlight or other high-temperature environments for extended periods. 

 

Excessive heat may damage or deteriorate the bladder, tubing, seals and other hydration-system components and may increase warping or leaking. 

 

How do I clean the material component of the Sip Sling?

For everyday marks, gently spot clean with a damp cloth and mild soap.  

 

Avoid machine washing, tumble drying, soaking or using bleach or harsh cleaning products, as these may damage the bag's materials, coatings or hardware.  

 

Remove hydration bladder before cleaning the bag and allow the Sip Sling to air dry completely before storing.

Orders, Shipping & Returns

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.  You'll see the exact cost before completing 

How long will my order take to arrive?

Orders are generally dispatched 1-3 business days.  

 

Within Australia, estimated delivery after dispatch is approximately 5-7 business days for Standard Shipping and 2-3 business days for Express Shipping. 
 

Do you ship internationally?

Not at this stage.  We currently ship within Australia only.  We hope to offer international shipping in the future!

Can I track my order?

Yes!  Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your Sip Sling.

What is your returns policy?

We do not offer returns or exchanges for change of mind, so please choose carefully before placing your order.  

For hygiene reasons, products that have been used, filled with water or had their hygiene seals broken cannot be returned unless faulty or otherwise required under Australian Consumer Law. 

 

For full details, please see our Refund Policy.  

Still have a question? We'd love to help.

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